Privacy Policy

Meridian TMS, Inc. (“Meridian,” “we,” “us,” or “our”) provides a transportation management platform for carriers, including our website at meridiantms.com, our web application, and our mobile applications for iOS and Android (together, the “Services”). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

Meridian is a business-to-business service. In most cases we process operational data on behalf of the carrier that employs or contracts you (our “Customer”), under our agreement with that Customer. Where this is the case, the Customer controls the data and this policy describes how we handle it as their service provider.

1. Information We Collect

Information you provide

• Account information — name, email address, phone number, job role, company name, and password when an account is created for you or by you.
• Operational data — loads, dispatch records, trucks, trailers, driver profiles, documents (such as rate confirmations, bills of lading, and proof of delivery), invoices, and settlement records entered into the platform by you or your company.
• Communications — messages you send through the platform and correspondence with our support team.

Information collected automatically

• Location data. Our mobile apps collect precise device location — including in the background, when the app is closed or not in use, if you grant that permission — to support dispatch tracking, estimated arrival times, and load status updates for your carrier. Location collection is tied to your on-duty status and can be controlled through your device settings or by contacting your dispatcher or administrator.
• Device and usage data — device model, operating system version, app version, IP address, identifiers our apps generate, pages and features used, and crash logs and diagnostics used to keep the Services reliable.
• Cookies and similar technologies — we use cookies necessary for the Services to function (such as session authentication) and limited analytics cookies on our website to understand aggregate usage.

Information from integrations

When your company connects third-party services to Meridian — such as ELD providers, fuel card programs, toll services, factoring companies, or load boards — we receive data from those services (for example, hours-of-service records, fuel transactions, or toll transactions) as directed by your company, and we may send data back to them on your company’s behalf.

2. How We Use Information

• Provide, operate, maintain, and secure the Services;
• Power platform features such as dispatch, tracking, billing, reconciliation, and reporting;
• Provide customer support and respond to requests;
• Monitor performance, debug, and improve the Services;
• Send service-related notices such as security alerts, dispatch notifications, and changes to our terms or policies;
• Comply with legal obligations, including transportation-industry record-keeping requirements; and
• Detect, prevent, and address fraud, abuse, or security incidents.

We do not sell personal information, and we do not share personal information with third parties for their own advertising or marketing purposes.

3. How We Share Information

• With your company. Administrators and dispatchers at the carrier you work for can see operational data associated with your account, including location and load history, as part of running their operation.
• Service providers. We use vendors that host and support the Services — including Amazon Web Services for cloud hosting — under contracts that limit their use of data to providing services to us.
• Integrations you or your company enable. Data is shared with connected ELD, fuel, toll, factoring, and load board services only at your company’s direction.
• Legal reasons. We may disclose information if required by law, subpoena, or other legal process, or where necessary to protect the rights, safety, or property of Meridian, our Customers, or others.
• Business transfers. If Meridian is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction; this policy will continue to apply until it is amended with notice to you.

4. Data Retention

We retain information for as long as needed to provide the Services to the Customer that controls it, and afterward as required to meet legal, regulatory (including U.S. Department of Transportation record-keeping rules), accounting, or dispute-resolution obligations. When retention is no longer required, we delete or de-identify the data.

5. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, encrypted storage, role-based access controls, and logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; we notify affected Customers and users of incidents as required by law.

6. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to certain processing, and to not receive discriminatory treatment for exercising these rights. Because most data in Meridian is controlled by your carrier, we may refer requests to that Customer or work with them to respond. To exercise a right, contact us at devteam@meridiantms.com, and we will respond within the timeframe required by applicable law.

• Location. You can disable location access at any time in your device settings. Doing so may prevent dispatch and tracking features from working.
• Push notifications. You can opt out of push notifications in your device settings.
• Marketing email. You can unsubscribe from marketing email via the link in any message. Service-related notices will still be sent.

7. Account and Data Deletion

You can request deletion of your account and associated personal information at any time:

• In the mobile app, go to Settings → Account → Delete account; or
• Email devteam@meridiantms.com from the address on your account with the subject “Account deletion request.”

When we receive a verified request, we delete personal information associated with your account within 30 days, except data we must keep for legal or regulatory reasons (such as records of completed loads that your carrier is required to retain), which is deleted when the required retention period ends.

8. Children’s Privacy

The Services are intended for business use by adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

9. International Data Transfers

The Services are operated from the United States and information is processed and stored in the United States. If you access the Services from outside the U.S., you understand that your information will be transferred to and processed in the U.S., where privacy laws may differ from those of your jurisdiction. Where required, we use appropriate safeguards for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Services or by email before the changes take effect and update the effective date above. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at devteam@meridiantms.com.

Meridian TMS, Inc.
Attn: Privacy